Site downtime today

THoTH · **Posted:** Sun Jul 06, 2008 9:52 pm

Many apologies for the downtime and errors today...

Quote:

No our datacenter is having some issues with their network either through level3 or their CAR routers. I'm working closely with them at this time to ensure this is resolved. We do apologize for the inconvenience

entity · **Posted:** Sun Jul 06, 2008 10:08 pm

Thanks Boss!

Kira · **Posted:** Sun Jul 06, 2008 10:48 pm

Hey! Sh

happens.

Glad it could be fixed.

dolphin · **Posted:** Mon Jul 07, 2008 1:06 am

So glad BoT is back up and zipping along. Thanks!

Momma · **Posted:** Mon Jul 07, 2008 1:24 am

Thanks for the update.. :pray:

THoTH · **Posted:** Mon Jul 07, 2008 11:49 am

You're most welcome, the error that was being displayed initially was due to another limit being set that shouldn't have been. That has been increased now to 5 times its original value, which is ample ! So no silly error messages now either :mrgreen:

THoTH · **Posted:** Sat Jul 12, 2008 12:17 pm

I spoke too soon, more tech probs this morning, under investigation atm , apologies again for the inconvenience.

THoTH · **Posted:** Sun Jul 13, 2008 2:02 pm

Thanks to the hosting companys help, we've tracked down the cause of the recent problems. Yahoo! no I mean it's Yahoo going crazy spidering the site.

minifang · **Posted:** Sun Jul 13, 2008 2:45 pm

need to put a robots.txt in the http root of your site.

THoTH · **Posted:** Sun Jul 13, 2008 5:05 pm

I had one there since I started the site fella :lol:

I adjusted the crawl rate for the Yahoo el slurpo , been grabbing too much, too quickly

THoTH · **Posted:** Wed Jul 16, 2008 3:37 pm

More apologies :mad:

This time the server stuck (probably down to site being spidered by yahoo again) and the reboot ticket system at the hosting company was also faulty, so it's taken a long time to get back. Will still be pursuing the matter, but we're good to go at the moment.

THoTH · **Posted:** Fri Jul 18, 2008 7:23 pm

Server "maintenance" without asking the guy who pays for it ? :mad:

All back to normal, can't apologise enough for this weeks disruption folks. :-?

Kira · **Posted:** Sat Jul 19, 2008 1:57 am

Ya, saw that this morning. It's not for you to apologise it's not your doing.

Seems these guys think they can do whatever they want whenever they want as long as you pay. :darkevil:

WTF is that? :roll:

Maybe you should give an e mail addy to us all so when it does that we can flood their e mail with complaints about their shody business ethics.

Oui!?

minifang · **Posted:** Sat Jul 19, 2008 10:52 am

perhaps ask them:
was it really server maintenence or did you have a hardware failure and had to restore from backups?
i can do maintence in the background on my server without downtime. this may result in some lost data (in your case posts) though. it should not take 5 hours (or whatever), and customers should be notified in advance.

if it were me running the server i would:
schedule maintence in advance
be running raid 1 or 5 arrays (to guard against hard drive failures)
have UPS for proper server shutdown or have backup power.
have the ability to auto-email clients in the event of power failure or other immanent shutdown status due to whatever reason (protection from natural disaster for example).
internet connectivity should be a stable line such as a t-3 or better.internet loss is unavoidable at times, and as such i would have email address of clients on a laptop or at my home so i can email clients something like :

sorry about this ,but due <insert conditons here> that are beyond my control, my connection to the internet has been lost, due to <conditions here>. please be patient while i sort this out with my internet/power provider.

THoTH · **Posted:** Sun Jul 20, 2008 10:58 am

The problem in the end turned out to be lack of storage, when I asked about "maintenance" that's what they were saying was needed, rather than thats what had been done. After a long haul yesterday it turned out that the backups had filled main storage, as the auto delete hadn't been activated. Cut a long story short, all problems including that with yahoo were down to a lack of any space on the server.

Space has been reclaimed now, and all should be well. :mrgreen:

should also see a speed improvement, I know I am here.

THoTH · **Posted:** Mon Jul 21, 2008 6:26 pm

Yet again more problems :internetexploder:

still working with the company to track down the cause. These other things mentioned above needed sorting, but need to look further :investigate:

Apologies again folks..

:-?

Newbs · **Joined:** Tue Jul 03, 2007 12:00 am **Posts:** 2606

dont apologise , please ! There are many around who would play the matryrdom card , and let us hear how hard done to they were etc....not you !... watch it Hairy Bruv... watch your health , wallet and sanity and life ... be good !

THoTH · **Posted:** Thu Jul 24, 2008 8:45 pm

I'll try watch all those things big sis, but being good? now come on how possible is that ? :lol:

Seriously though, thanks for the thoughts, and we need to discuss something soon a la Dolphin ?

Site was down a long time today, cut a long story short, because we're averaging around 4-500 visitors the server needed a major speed increase. That was installed today, but didn't go smoothly as you probably gathered. It has now though and I'm happy with the result

entity · **Posted:** Thu Jul 24, 2008 8:55 pm

Me so happy!

Thank you for fixing it all up Boss! Seems to be running excellent!! :pray:

I am lost without my BoT. :-?

dolphin · **Posted:** Fri Jul 25, 2008 1:10 am

You know you can grab me when I am on and you are here. I hate to bother you because you have so much to do in such a short time. Just yell when you have time.

dolphin

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